1. Order Processing

• Order Confirmation: Upon successful payment, you will receive an email confirmation of your order, including order details and payment receipt.
• Processing Time: Orders are typically processed within 2-3 business days, excluding weekends and holidays. Any delays will be communicated promptly.

2. Digital Products and Services

• Delivery Timeline: Access to digital products or services will be provided within 24 hours of order confirmation. This will typically involve sending download links, access credentials, or activation codes to the email address provided during checkout.
• Email Delivery Issues: If you do not receive your product or service within the stated timeframe, please check your spam or junk folder or contact us at hello@reyaldesign.com.

3. Physical Products (if applicable)

• Shipping Methods and Carriers: We ship using USPS, FedEx, & UPS based on the shipping method selected at checkout.
• Shipping Timeframes: Shipping times vary depending on location and chosen shipping method. Estimated delivery times will be displayed during checkout.
• Tracking Information: Once your order has been shipped, you will receive an email with tracking information to monitor the shipment’s progress.
• Shipping Restrictions: We currently ship to Florida Only. Orders placed outside of these areas may be subject to cancellation.

4. Service Fulfillment

• Delivery Timeline: Services will commence and/or be delivered based on the schedule agreed upon during purchase or consultation.
• Project Milestones: For long-term projects, we will provide regular updates on progress and expected completion dates.
• Client Responsibilities: Timely provision of required information or materials by the client is necessary for on-time fulfillment.

5. Purchase Currency & Payment Security

If you have any questions about our security measures, please contact us at hello@reyaldesign.com.

6. Refunds and Returns

Please refer to our (link to refund policy) for detailed information on returns, refunds, and exchanges.

7. Customer Support

For any questions or concerns regarding your order, please contact our customer support team:

• Email: hello@reyaldesign.com
• Phone: 305-224-8105
• Hours of Operation: Monday–Friday, 9 AM–5 PM EST

8. Modifications and Cancellations

• Order Modifications: If you need to modify your order, contact us within 1 hour of placing the order. Changes are subject to availability and may require additional payment.
• Order Cancellations: Cancellation requests must be submitted within 1 hour of placing the order. Orders that have already been processed cannot be canceled.

9. Policy Updates

We reserve the right to update or modify this fulfillment policy at any time. Changes will be posted on this page and will take effect immediately.

10. Contact Us

If you have any questions or require further clarification regarding this policy, please contact us: