1. Digital Services

• Once a purchase is completed and the service begins or digital assets are delivered, the transaction is considered final.
• Digital services are non-tangible and cannot be returned or exchanged after delivery.

2. Customer Responsibility

• It is the customer’s responsibility to ensure they understand the service being purchased. Detailed descriptions of each service are provided on our website. If you have any questions, please contact us before making a purchase.

3. Exceptional Circumstances

          While refunds are not generally provided, exceptions may be considered in the following rare cases:

• Duplicate Transactions: If you are charged twice for the same service, please contact us within 1 day for resolution.
• Technical Errors: If a technical error on our end prevents us from delivering the service, we will work to resolve the issue or, in rare cases, offer a refund at our discretion.

4. Resolution Process

          If you believe your situation qualifies for an exception, please contact us:

• Email: hello@reyaldesign.com
• Phone: 305-224-8105

 Include your order number, a detailed description of the issue, and any relevant supporting documentation. We aim to resolve all inquiries within 3 business days.

5. Policy Updates

By completing a purchase on our website, you agree to this refunds and returns policy. If you have questions, please contact us before making a purchase.